Terms of Service – Novira

Last updated: August 3, 2026

Welcome to Novira. By accessing or using our website and making a purchase, you agree to these Terms of Service. We recommend reading them carefully before using our services.

1. Acceptance of Terms

By browsing our site or placing an order, you confirm that you have read, understood, and accepted these Terms of Service, as well as our policies published on the site.

2. Products and Availability

We strive to present accurate descriptions, images, and prices. However, there may be slight variations in product color, size, or appearance due to individual device settings or updates made by manufacturers.

Product availability may change without prior notice.

3. Prices

All prices are displayed in the currency indicated on the website and include applicable taxes where appropriate.

We reserve the right to modify prices at any time without prior notice. Changes will not affect orders already confirmed.

4. Orders

Once an order is placed, the customer will receive a confirmation via email or through the provided contact method.

We reserve the right to reject or cancel any order in case of suspected fraud, pricing errors, unavailability, or other exceptional circumstances.

5. Payment

We accept the payment methods available on our website.

All payments are processed through secure payment platforms. Novira does not store confidential credit or debit card information.

6. Shipping

We ship to different regions of Colombia.

Delivery times are estimated and may vary due to external factors, including logistical processes, weather conditions, high demand, or customs inspections.

The customer is responsible for providing a correct and complete delivery address.

7. Exchanges, Returns, and Refunds

If the product arrives damaged, defective, or different from what was ordered, the customer must contact our customer service within the period established by applicable law, attaching photographs of the product.

Returns and refunds will be subject to the conditions informed in our Return Policy and current regulations.

Products showing signs of misuse or damage caused by the customer may not be eligible for return or refund.

8. Customer Responsibility

The customer agrees to provide truthful and updated information when making a purchase.

Any misuse of the website or attempt at fraud may result in order cancellation and corresponding legal action.

9. Intellectual Property

All content on the website, including text, images, logos, designs, graphics, and other materials, is the property of Novira or its respective owners and is protected by intellectual property laws.

Reproduction, distribution, or use without prior written authorization is prohibited.

10. Limitation of Liability

Novira will not be responsible for delays or non-compliance caused by circumstances beyond its reasonable control, including cases of force majeure, logistical problems, service interruptions, or natural events.

11. Privacy

The processing of personal data is carried out in accordance with our Privacy Policy.

By using our site, the customer agrees to the processing of their data for order processing, customer service, and improvement of our services.

12. Modifications

Novira may update these Terms of Service at any time. Modifications will take effect upon their publication on the website.

13. Contact

If you have questions about these Terms of Service, you can contact our customer service team through the official channels available on our website.

Novira

Thank you for trusting us. Our commitment is to offer a safe, transparent, and reliable shopping experience.